Case study:
Utilities

Empowering our customers to respond immediately to common threats with PROTECT+ Threat Intelligence NIST-aligned incident management solution.

Case Study 03

CASE 03
UTILITIES

Business Challenge
  • The critical water infrastructure organisation required a customised comprehensive solution to provide visibility of real-time intrusion and abnormal and malicious activity indicators.
  • Operational commitments prevented the customer’s IT and OT functions from effectively and efficiently responding to security events and incidents.
  • As a supplier of critical water infrastructure services, the customer needs to maintain a strong defensive perimeter to protect customer data and infrastructure operations.
Solution
Leveraging PROTECT+ Threat Intelligence, Threat Response and Security Assurance:
  • Critical infrastructure and applications event and incident logging was transitioned into a customised PROTECT+ Threat Intelligence and Threat Response, resulting in dynamic, real-time reporting.
  • PROTECT+ security analysts provided proactive triage and initial response management to detected incidents to minimise impacts.
  • A NIST-aligned incident response framework and detailed technical playbooks were developed, allowing the customer’s internal teams to effectively respond to common threats.
  • PROTECT+ Security Assurance consultants developed a custom program to assess the security posture of critical external-facing assets through a combination of targeted vulnerability assessments and penetration testing.
Business Challenge
  • The critical water infrastructure organisation required a customised comprehensive solution to provide visibility of real-time intrusion and abnormal and malicious activity indicators.
  • Operational commitments prevented the customer’s IT and OT functions from effectively and efficiently responding to security events and incidents.
  • As a supplier of critical water infrastructure services, the customer needs to maintain a strong defensive perimeter to protect customer data and infrastructure operations.
Solution
Leveraging PROTECT+ Threat Intelligence, Threat Response and Security Assurance:
  • Critical infrastructure and applications event and incident logging was transitioned into a customised PROTECT+ Threat Intelligence and Threat Response, resulting in dynamic, real-time reporting.
  • PROTECT+ security analysts provided proactive triage and initial response management to detected incidents to minimise impacts.
  • A NIST-aligned incident response framework and detailed technical playbooks were developed, allowing the customer’s internal teams to effectively respond to common threats.
  • PROTECT+ Security Assurance consultants developed a custom program to assess the security posture of critical external-facing assets through a combination of targeted vulnerability assessments and penetration testing.

UTILITIES
KEY OUTCOMES

24x7 access to highly skilled and experienced incident management resources, threat intelligence intel and forensics expertise.

Identification of high-risk areas and proactive remediation of threats through penetration testing and vulnerability assessments.

Uplifted security maturity through integration of assurance test results and monitoring services into continual improvement activities.

Key Fact 1

PROTECT+ Threat Intelligence and Threat Response

0
Events Processed
Annually
0
Correlated Events
Annually
0
Incidents Handled
Annually
Key Fact 2

PROTECT+ Security Assurance

  • Defined all primary responder incident playbooks and overarching framework.
"Firstly, thank you so much for the assistance of the technical resources who showed me their amazing experience and expertise today. Great to see the Security Operations Centre and our on-site teams working so well together to identify the root cause and provide remediation."
Security Operations Manager
WA Government

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